FAQ

Not at the moment — we currently ship exclusively to addresses within the United Kingdom.

Orders are typically processed within 1–2 business days. Once your order has been processed and dispatched, estimated delivery is typically 5–15 business days, depending on the item and delivery location.

Drinks Cabinets and some made-to-order furniture can take up to 6 weeks. Where a product requires a different delivery timeframe, the delivery information shown on that product page will apply.

Yes, delivery is free on all orders within the United Kingdom.

Once your order ships, you'll receive a confirmation email with tracking information where available. You can also check your order status from the “Track my order” link in our main menu.

Our courier may attempt redelivery, leave instructions, or hold the parcel at a local depot. For larger furniture pieces, the courier may contact you directly to arrange a suitable delivery time.

You have 30 days from the date of delivery to request a return. Items must be unused, in the same condition in which they were received, in the original packaging where possible, and free from assembly, alterations or damage caused after delivery. Email contact@kelsyn.com with your order number to start a return.

Smaller items should be returned using a tracked postal or courier service, following the return instructions provided by our customer service team. Larger furniture items may require a specialist courier or freight collection. Please do not return an item to our correspondence address unless we have specifically instructed you to do so.

If you are returning an item because you have changed your mind, return shipping costs are your responsibility. Costs vary depending on the size, weight and nature of the item. Where we arrange the return on your behalf, we will confirm the cost before collection and the agreed amount may be deducted from your refund. If your item arrives damaged, faulty, or significantly different from its description, we will cover the cost of return shipping.

Once your return is received and inspected, refunds are processed within 3–5 business days. It may take a few additional days to appear on your statement, depending on your card provider.

If your order has not yet been dispatched, contact us as soon as possible at contact@kelsyn.com and we will make every effort to cancel it before shipment. Once your order has been delivered, eligible items may be returned within 30 days of delivery in accordance with our Return Policy. This does not affect any statutory consumer rights that may apply.

Contact us as soon as possible, ideally within 48 hours of delivery, at contact@kelsyn.com with your order number, photos of the issue and a brief description. We'll arrange a replacement, repair, or full refund at no cost to you, including any return shipping. This does not affect your statutory consumer rights.

We don't currently offer direct exchanges. Please return the original item and place a new order for the item you'd prefer.

We accept all major debit and credit cards (Visa, Mastercard and American Express), as well as Apple Pay, Google Pay, Shop Pay and PayPal. All payments are processed securely at checkout.

All prices are listed in British Pounds (GBP) and are fully inclusive of UK VAT — the price you see is the price you pay, with no additional tax added at checkout.

Often, yes. Many of our pieces can be tailored in colour, finish, or dimensions. Visit our Bespoke & Made-to-Measure page and tell us what you have in mind — we'll come back to you with pricing, availability and lead time.

Yes, we work with hotels, restaurants, bars and other commercial projects. Get in touch via our Bespoke page with the quantity and specification you need.

Some pieces, including certain Drinks Cabinets, are made to order rather than kept in bulk stock, so they can take up to 6 weeks to arrive. Where a different lead time applies, it will be shown on the relevant product page.